WE'RE HERE FOR YOU.

Member Service Contact Center: 
1 (877) GOLDEN 1 / 1 (877) 465‑3361

• Monday – Friday: 7:30 a.m. to 6:00 p.m. Pacific Time
• Saturday: 9:00 a.m. to 5:00 p.m. Pacific Time

Holiday Schedule

If our toll-free Member Service Contact Center number is unavailable when calling internationally, use 1 (916) 732-2900. Please note: calling charges may apply.

Lost or stolen cards:1 (877) GOLDEN 1 / 1 (877) 465‑3361

This toll-free number is available 24 hours a day, 7 days a week to report lost or stolen cards and for us to assist you in ordering a new card. You should receive your new card within 5 business days.

Emergency credit card replacement: 1 (800) VISA‑911 / 1 (800) 847‑2911

Unauthorized charges: 1 (877) GOLDEN 1 / 1 (877) 465‑3361

Card management technical support: 1 (888) 999-0126, option 5

For application technical support contact, call 1 (888) 999-0126, option 5

Home Loans: 1 (800) 917-9000

Apply for a home loan, check current mortgage rates, make inquiries on your home loan in process, or make an appointment with a Home Loan Advisor.
• Monday – Friday: 7 a.m. to 6 p.m.
• Saturdays: 9 a.m. to 5 p.m.
• Sunday: 10 a.m. to 2 p.m.

If you are experiencing a financial hardship that prohibits you from meeting your loan obligation with Golden 1, we may be able to help. Please contact:

• Loss Mitigation 1 (844) 670-9545
• Monday – Friday: 9 a.m. to 5 p.m.

Member Care: 1 (877) 723-3010
• Monday – Friday: 8:00 a.m. to 6 p.m. Pacific Time
• Saturday: 8:00 a.m. to 5:00 p.m. Pacific Time

If a financial hardship is preventing you from making a loan payment, contact our Member Care team. We’ll identify your options and walk you through them. (Note: for assistance with home loans, call 1 (844) 670-9545)

Telephone Teller: 1 (877) GOLDEN 1 / 1 (877) 465‑3361

Use Telephone Teller to bank by phone anytime day or night. Call 1 (877) GOLDEN 1 / 1 (877) 465‑3361 and select option 2. To use this service you’ll need a Personal Identification Number (PIN) which you may obtain from any Golden 1 branch or the Member Service Contact Center.

41898 – Used for text banking

41952 – Used for text alerts

36397 – Used for one-time passcodes for mobile and online banking

78156 – Used for one-time passcode for Card Controls

37268 – Two-way fraud alert for credit cards and debit cards

Golden 1 Credit Union P.O. Box 15966 Sacramento, CA 95852-0966

Golden 1 Credit Union P.O. Box 15318 Sacramento, CA 95851-0318

Golden 1 Credit Union P.O. Box 7168 Pasadena, CA 91109-7168

Golden 1 Credit Union P.O. Box 15249 Sacramento, CA 95851-0249

Golden 1 Credit Union P.O. Box 15151 Sacramento, CA 95851-0151

Golden 1 Credit Union 8945 Cal Center Dr., Sacramento, CA 95826